Frequently asked questions
Here you will find the answers to the most frequently asked questions about Swopti. We have collected all the information you need to make your lens replacement smooth and easy.
Lenses
Can you swop lenses in all types of frames?
We can swop lenses in basically all frames except sport frames with curved lenses. If your frames are very old or worn, however, problems may arise. If we judge that the frame is fragile, we will inform you of the risk before we swop the lenses, so that you can decide whether we should try or not.
What types of lenses do you offer?
We offer most types of lenses such as single-vision, progressives, computer lenses or non-prescription lenses. You can choose whether you want clear lenses, sun lenses (with or without polarization) or light-responsive lenses. If you can't find the right option for you when ordering, contact us and we'll do our best to solve it! Read more about our lenses here.
Where do you make the lenses?
Our lenses are made at our Swedish lab. It is a premium supplier with extensive experience.
Do the lenses come with a warranty?
We guarantee that the powers are correct according to the prescription and specifications you provide us. Should there be any inaccuracies in the lenses, we will refund you or make new lenses. In addition, a 12-month warranty on lens and coatings.
Do you offer tinted lenses?
At the moment we don't, but we might be able to find a tailored solution. Email us at hello@swopti.co and we can take it from there.
Do you offer prism lenses?
We do, up to 5 prism diopters per eye is usually not a problem. It should also be stated on the prescription document how it should be distributed between right and left. Please email us your prescription at hello@swopti.co and we will take it from there.
Where do I add segment height?
Once you have clicked on “Order now”, you will first be asked to select your lenses and then to enter your prescription powers or upload your prescription document. This is also the step where you enter your segment height. If you don't have a segment height for your glasses, you can easily mark it with the help of a friend/family member. To do this, follow these steps:
- Put on your glasses and make sure they fit comfortably on your nose.
- Stand or sit up straight and look straight ahead.
- Ask someone else to mark a dot (with a permanent marker) on the lens where the center of your pupil is visible.
- If the mark needs to be adjusted, carefully remove the previous dot with a little methylated spirits and repeat the process.
Please note that if the frames you want to change lenses in are already fitted with progressive lenses, you do not need to mark the segment height, we can then measure the height using a machine.
Can you measure segment height from my old progressive lenses?
Yes, this is perfectly possible. If the frames you want to change lenses in already have progressive lenses in them, you do not need to mark the segment height, we can then measure the height using a machine.
Prices
What does your pricing look like?
Our prices are fixed which means you don't pay more if your powers are high. We also include scratch-resistant, anti-reflective and dirt-repellent lens coatings as well as shipping without extra charge.
Lenses:
Single-vision lenses: SEK 1499
Progressive lenses: SEK 3499
Non-prescription lenses: SEK 799
Additional coatings:
Sun lenses: SEK 200
Light-responsive: SEK 1,000
Blue light filtering: SEK 500
Polarization for sun lenses: SEK 500
How can you be so cheap compared to traditional opticians?
We have worked in the optical industry for a long time and know that lenses are often sold with extremely high margins. The cost of the lens material, manufacturing the lens and fitting it into the frame is not as expensive as the traditional opticians would have you believe. By operating our business online, without expensive retail locations, warehouses or extensive marketing costs, we can offer the same high quality lenses at significantly lower prices.
Do you have to pay more for thin lenses?
Our prices are always fixed, regardless of yoour prescription. This means that we make your lenses as thin as possible, without charging extra for it.
Prescription
Do I need a new prescription document to make an order?
There is no requirement as to how new your prescription document should be, but we usually recommend that it should not be older than 1 year. But as long as you're happy with your current prescription, we're happy.
How do I provide you with my prescription document?
When you click on ‘Order now’, you first choose the type of lenses you want and optional extra coatings. In the last step, you can choose to upload your prescription document as a JPG, PDF file or if you are on your phone, you have the option to take a picture of the prescription. You can also enter your powers manually or send the prescription doc to us by email.
Miscellaneous
What happens if my frames are lost during shipping or broken when swopping lenses?
If the frame is lost during delivery or if we happen to break the frame when swopping lenses (which is extremely rare), we will replace it as follows:
Used frame: We reimburse 50% of the purchase price of the frame up to a maximum of SEK 1000 (lenses is not included and a receipt must be presented). We also refund the cost of lenses ordered at swopti.co.
New frame: We refund 100% of the purchase price up to a maximum of SEK 2000 (lenses are not included and a receipt must be presented, which must be no more than 6 months old). We also reimburse the cost of lenses ordered ot swopti.co.
If a receipt cannot be presented, a reimbursement of SEK 500 will be made.
What is your return policy?
As the lenses are specially ordered for you and your frames, we are unfortunately unable to accept returns. However, we guarantee that the lenses are correctly made according to your prescription and specifications you give us. If there are any inaccuracies in the powers of the lenses, we will refund you or offer to re-make the lenses.
How do I ship my frames to you?
When you have placed your order, we will send you a package with everything you need to easily pack and send your glasses to us. More info here.
Hur går hela processen till?
Read more in our 'How it works' section.
Let customers speak for us
from 26 reviewsSnabb och enkel process att registrera och beställa. Därefter fick jag de nya glasögonen snabbt och smidigt. I helhet nöjd med allt!
Som glasögonnörd köper jag rätt ofta vintagebågar men behöver byta ut glas i dessa. Efter research hittade jag Swopti som låg billigast på marknaden och där allt sköttes snabbt och effektivt via post - så jag slapp bege mig till någon fysisk affär/butik. Glasen som ingick i priset var dessutom reflexbehandlade - något som inte ingått i högre priser hos optiker jag använt mig av tidigare. Dessutom kom glasögonen tillbaka mycket snabbare än beräknad tid. Jag är så nöjd och glad med att jag hittat Swopti, och kommer definitivt använda dem nästa gång!
Snabbt, smidigt med ett perfekt resultat. Jag passade dessutom på att byta glas i två par glasögon och fick en riktigt bra rabatt.
quick and easy! very nice customer service too!
Tack, det blev jttebra! 8
Lång recension men kan inte tacka dem nog!!
Valde att köpa bågar och få hjälp av swopti att sätta i rätt glas med min styrka. Problemet var att min lokala optiker gett mig ett felaktigt recept. När mina glasögon väl kom hem så kunde jag ju självklart inte använda dem. Den lokala butiken i fråga (en stor aktör bland optiker) tog inte på sig sitt fel utan skylde helt ifrån sig fast att ansvaret för receptet ändå låg på den lokala optiker.
Efter stor hjälp från swopti’s kundtjänst och flera förtvivlade mejl valde de, trots att de inte låg på deras bord, att hjälpa mig. Jag kan inte beskriva hur glad och tacksam jag är att de hjälpte mig ur en situation som egentligen inte hade med dem att göra. Har och kommer rekommenderar Swopti till allt o alla. Tusen tack!
Allting gick väldigt smidigt, snabb service och bra kontakt med personalen om jag hade några frågor. Så nöjd med slutresultatet! Toppen bra tjänst, hade precis allt jag behövde.
Jag hade vänt upp och ner på hela internet för att hitta er webbsida och tjänst. Fick just mina gamla bågar med de nya glasen isatta och jag är så nöjd! Perfekt slipade enligt mitt recept. Mina bågar var dessutom i tunn metall och och väldigt stora (butterfly-form), men det hanterade ni galant och valde bra index på glasen. Knappt något överhäng, trots att jag har -3.00 som högsta värde.
Fantastiskt bra! Så nöjd ☺️ Enkelt och smidigt så kan varmt rekommendera denna tjänst.
Jag har inte kunnat använda mina favoritbågar länge eftersom jag har fått förändrad syn. Hittills har det varit alldeles för kostsamt och det har inte funnits några garantier för nya glas hos min optiker. Men så hittade jag Swopti och lätt som en plätt fick jag nya glas till en billig peng!
Jag har fått otroligt bra service och återkoppling från början till slut och kommer snart skicka in mina solglasögon också :)
Hade förlagt mina brillor som kostat mig 15 000 kr. Hade inte lust att lägga lika mycket igen. Hittade pappas gamla lumpenbrillor som fick nya glas. Funkar perfekt! Smidig hantering och bra kommunikation. Är mycket nöjd.
Precis som jag förväntat mig! Jättebra, behagliga att bära.