Here you will find the answers to the most frequently asked questions about Swopti. We have collected all the information you need to make your lens replacement smooth and easy.

Lenses

Can you swop lenses in all types of frames?

We can swop lenses in basically all frames except sport frames with curved lenses and frames with completely flat lenses. If your frames are very old or worn, however, problems may arise. If we judge that the frame is fragile, we will inform you of the risk before we swop the lenses, so that you can decide whether we should try or not.

What types of lenses do you offer?

We offer most types of lenses such as single-vision, progressives, computer lenses or non-prescription lenses. You can choose whether you want clear lenses, sun lenses (with or without polarization) or light-responsive lenses. If you can't find the right option for you when ordering, contact us and we'll do our best to solve it! Read more about our lenses here.

Where do you make the lenses?

Our lenses are made at our Swedish lab. It is a premium supplier with extensive experience.

Do the lenses come with a warranty?

We guarantee that the powers are correct according to the prescription and specifications you provide us. Should there be any inaccuracies in the lenses, we will refund you or make new lenses. In addition, a 12-month warranty on lens and coatings.

What level of quality are your progressive lenses?

Our progressive lenses are high-quality and sit in the mid-range segment. This means they offer a clear step up from basic lenses, with wider fields of view, smoother transitions between distances and better everyday comfort.

They are free-form lenses, optimised for near vision to provide a more relaxed experience when reading or using your phone. The lenses also feature a medium corridor, giving a well-balanced combination of field of view and smooth transitions.

You avoid paying for the most expensive premium lenses, while still getting a high-quality, well-balanced option that works for most people.

Do you offer tinted lenses?

Yes, we do. We offer both solid and gradient tints in different variations. You can read more about them on our lenses page.

Do you offer prism lenses?

We do, up to 5 prism diopters per eye is usually not a problem. It should also be stated on the prescription document how it should be distributed between right and left. Please email us your prescription at hello@swopti.co and we will take it from there.

What lens index do you offer?

At Swopti, you don't have to choose a lens index yourself. Our prices are fixed, and you never pay extra for thinner lenses. We always select the appropriate lens index based on your frame and prescription to ensure your lenses are as thin and lightweight as possible — at no additional cost.

How thin are your lenses?

We always adjust the thickness of the lenses based on your frame and your prescription. At Swopti, you never have to pay extra for thinner lenses — we automatically select the lens material and index that will give you the thinnest and lightest lenses possible.

What does polished edges mean?

When a lens is cut to the right shape, the edge gets a matte, slightly chalky appearance. Polishing means that edge is refined further to become clear and transparent, giving a more finished and polished look. It is most relevant if you have a higher minus prescription (from around 4.00) as the edges are then thicker and more visible, or if you have a rimless, semi-rimless or thin metal frame where the edge is fully or partially exposed. If you have a thicker plastic frame and/or a lower prescription, polishing is not something you need to think about.

Prices

What does your pricing look like?

Our prices are fixed which means you don't pay more if your powers are high. We also include scratch-resistant, anti-reflective and dirt-repellent lens coatings as well as shipping without extra charge.

Lenses:

Single-vision lenses: SEK 1899
Progressive lenses: SEK 3499
Non-prescription lenses: SEK 999

Additional coatings:

Sunglass & tinted lenses: SEK 300
Light-responsive: SEK 1,000
Blue light filtering: SEK 500
Polarization for sun lenses: SEK 500

In rare cases, a particular frame or prescription may require a solution outside our standard range. If so, we will contact you before starting any work, and you are free to choose whether to proceed or cancel at no cost.

How can you be so cheap compared to traditional opticians?

We have worked in the optical industry for a long time and know that lenses are often sold with extremely high margins. The cost of the lens material, manufacturing the lens and fitting it into the frame is not as expensive as the traditional opticians would have you believe. By operating our business online, without expensive retail locations, warehouses or extensive marketing costs, we can offer the same high quality lenses at significantly lower prices.

Do you have to pay more for thin lenses?

Our prices are always fixed, regardless of yoour prescription. This means that we make your lenses as thin as possible, without charging extra for it.

Prescription

Do I need a new prescription document to make an order?

There is no requirement as to how new your prescription document should be, but we usually recommend that it should not be older than 1 year. But as long as you're happy with your current prescription, we're happy.

How do I provide you with my prescription document?

When you click on ‘Order now’, you first choose the type of lenses you want and optional extra coatings. In the last step, you can choose to upload your prescription document as a JPG, PDF file or if you are on your phone, you have the option to take a picture of the prescription. You can also enter your powers manually or send the prescription doc to us by email.

Where do I add segment height?

Once you have clicked on “Order now”, you will first be asked to select your lenses and then to enter your prescription powers or upload your prescription document. This is also the step where you enter your segment height. If you don't have a segment height for your glasses, you can easily mark it with the help of a friend/family member. To do this, follow these steps:

  1. Put on your glasses and make sure they fit comfortably on your nose.
  2. Stand up straight and look straight ahead.
  3. Ask someone to stand in front of you and mark a dot (with a permanent marker) on the lens where the center of your pupil is visible.
  4. If the mark needs to be adjusted, carefully remove the previous dot with a little methylated spirits and repeat the process.

You can read more about it here

Miscellaneous

What happens if my frames are lost during shipping or broken when swopping lenses?

If your frame should, against all odds, be lost during delivery or get damaged when new lenses are fitted (which is very uncommon), we will always do our best to find a fair and safe solution.

New frame (maximum 1 month old)

If your frame is no more than 1 month old, we will compensate up to 100% of the purchase price, with a maximum of 2,500 SEK.

To be eligible for compensation, you must be able to provide a receipt that is no more than 1 month old, and the frame must be in very good condition, showing only minimal signs of use.

We will also refund the cost of the lenses you ordered via swopti.co, provided that the lenses are returned to us.

Alternatively, you may send in a new frame, and we will re-lens that one instead.

Used or older frame

Lens replacement in used or older frames is done at your own risk.

It is very uncommon for a frame to break during lens replacement, but since materials can age and become more brittle over time, there is always a certain risk.

We will however refund the cost of the lenses you ordered via swopti.co, provided that the lenses are returned to us.

Alternatively, you may send in a new frame, and we will make new lenses for that frame.

Important additional information

Swopti reserves the right to assess the condition of the frame in the event of damage.

Even if a receipt is provided, compensation may be adjusted if the frame is clearly worn or if other circumstances raise doubts regarding the purchase date or the condition of the frame.

What is your return policy?

As the lenses are specially ordered for you and your frames, we are unfortunately unable to accept returns. However, we guarantee that the lenses are correctly made according to your prescription and specifications you give us. If there are any inaccuracies in the powers of the lenses, we will refund you or offer to re-make the lenses.

How do I ship my frames to you?

When you have placed your order, we will send you a package with everything you need to easily pack and send your glasses to us. More info here.

Hur gÄr hela processen till?

Read more in our 'How it works' section.

Let customers speak for us

from 260 reviews
Jag Àr supernöjd med mina nya glasögon

Jag Àr supernöjd med mina nya glasögon. Hela processen var smidig och enkel att förstÄ. Jag ser perfekt med de nya glasen till en fjÀrdedel av priset hos den största optikerkedjan.

J.S
Mycket nöjd med resultatet

Mycket nöjd med resultatet, swopti och allt runtom.

Tor S.
Snabbt

Snabbt, enkelt, billigt, bra

Maud
Helt suverÀnt att man kan köpa glas till sina gammla bÄgar

Helt suverÀnt att man kan köpa glas till sina gammla bÄgar.
Och mina vart perfekt, bra jobbat.
Lennart

Lennart L.
Mycket nöjd

Mycket nöjd

Anonym
Fick nya glas i ett par exklusiva bÄgar jag haft liggande

Fick nya glas i ett par exklusiva bĂ„gar jag haft liggande. Är nĂ€rsynt. Snabb service, snygga tunna glas och nu har jag nya favvoglasögon igen. Jag skriver sĂ€llan omdömen pĂ„ nĂ€tet men det hĂ€r var bra !

Anders B.
En smidig lösning nÀr man har möjlighet att Äterbruka sina bÄgar

En smidig lösning nÀr man har möjlighet att Äterbruka sina bÄgar.

Karin D.
Precis lika bra som jag hoppades

Precis lika bra som jag hoppades.

Mikael O.
JÀttenöjd med de nya glasen

JÀttenöjd med de nya glasen

Anonym
Topp

Topp

Camilla C.
Toppen

Allt toppen

Camilla C.
Snabbt och

Snabbt och smidigt

Lena C.
Smidig bra service med utmÀrkt resultat

Smidig bra service med utmÀrkt resultat.

Anonym
Bra!

Bra!

Anonym
Tack!

Tack!

Anonym